Rescheduling
Request a new time in the app until 12 hours before your session starts. Your original session stays confirmed until Marcos approves the new time — you never lose a confirmed slot by asking.
Policies
Clear rules, no surprises
The same rules the app enforces automatically — written down so everyone plays from the same sheet.
Cancellations
Cancel until 12 hours before and the session simply comes off your tab — you were never charged for it, so there is nothing to refund. Inside 12 hours, text Marcos — emergencies are handled person to person.
Weather & coach cancellations
If Marcos cancels — rain, field closure, illness — the session comes off your tab automatically, no charge, and you’ll get first pick of make-up times. A drizzle like the photo on the About page? Training happens.
No-shows
A missed session without notice is charged like a completed session — the plan and the field time were reserved for your player. Fifteen minutes of waiting counts as a no-show; genuine emergencies can be waived by Marcos.
Payments
Nothing is due at booking. Each session is charged on its own, only after it happens — to your saved card, or by a secure emailed payment link if you prefer not to save one. Cards live with our payment processor; Touchline never sees card numbers.
Players & guardians
Players must be 10 or older. Sessions and history stay with each player. Any guardian on the account — co-parents, grandparents, sitters — can book, change, and settle the tab with their own card.
All times Pacific (America/Los_Angeles). These policies are shown before every purchase and enforced by the booking system — the app won’t let either side accidentally break them.