Policies
The same rules the app enforces automatically — written down so everyone plays from the same sheet.
Request a new time in the app any time before your coach’s cancellation window closes. Each coach sets their own — anywhere from 6 to 48 hours — and it is printed on every session before you request it. Your original session stays confirmed until the coach approves the new time, so you never lose a slot by asking.
Cancel before that window closes and the session simply comes off your tab — you were never charged for it, so there is nothing to refund. Inside the window, message your coach in the app; emergencies are handled person to person, and the coach can waive the session outright.
If your coach cancels — rain, field closure, illness — the session comes off your tab automatically, no charge, and you can rebook any time they have open. Whether light rain stops a session is the coach’s call; plenty of them train straight through it.
A missed session without notice may be charged like a completed one — the plan and the field time were held for your player. The call belongs to your coach: they can mark it a no-show or waive it to $0, and you see which on the receipt.
Nothing is due at booking. Each session is charged on its own, only after it happens — to your saved card, or by a secure emailed payment link if you prefer not to save one. Cards live with our payment processor; Touchline never sees card numbers.
A completed session that can’t be charged stays open on your tab and we retry it, then email you a payment link. While a completed session is unpaid, new requests to that coach are paused until it clears. Nobody is chasing you — the session already happened, and the coach is owed for it.
Players must be 10 or older on Touchline, and an individual coach may set a higher minimum for their own sessions. Sessions and history stay with each player. Any guardian on the account — co-parents, grandparents, sitters — can book, change, and settle the tab with their own card.
All times Pacific (America/Los_Angeles). Each coach’s rates and minimum age are shown before you request a session; their cancellation window is fixed to your session the moment you request it and shown on the session itself. Most of what is on this page the booking system enforces outright — the charge cannot run early, the window cannot be moved after you book, and a plan keeps the terms it was made under. The rest is how coaches on Touchline are asked to work.