Questions parents actually ask

By phone number. There is no public directory on Touchline — you add a coach the same way you would text them. You can also sync your contacts and we will show you which of them already coach on Touchline. Coaches reach families by word of mouth, and Touchline keeps that intact instead of turning them into search results.

We match your contacts against the coaches on Touchline, so you can see which of the people you already know coach here — handy for passing a coach on to another family. You control what you see: hide a coach and they stop appearing in your matches and number lookups, and they are not told. You can turn the sync off and remove the matches at any time.

You request a time from a coach's real availability. The slot is held for you immediately so no other family can take it, and the coach approves or suggests another time. Nothing is charged when you book or when they approve — the session just goes on your tab.

Like a restaurant tab. Confirmed sessions sit on your tab at each coach's own rate — every coach sets their own — and each one is charged individually the moment it ends. Book thirty, complete nineteen: you pay for nineteen. Save a card for automatic settling, or pay each emailed receipt; a saved card is never required.

The session stays open on your tab, we retry the card, and you get an emailed payment link. While a completed session is unpaid, new requests to that coach are paused until it clears — nothing is sent to collections and nobody chases you. The session already happened, and the coach is owed for it.

Yes — free until the coach's cancellation window, right in the app. Each coach sets their own, from 6 to 48 hours, and it's shown on every session. Cancelled sessions come off your tab, so you're never charged for them. When you request a new time, your original session stays confirmed until the new one is approved, so you never lose a slot by asking.

Any guardian — co-parents in separate homes, grandparents, a sitter. Everyone sees the same schedule and tab, and each person can settle with their own saved card.

Players 10 and up on Touchline, and a coach may set a higher minimum for their own sessions. Any sport a coach offers. The app checks the date of birth when you add a player. Group size is the coach’s call, and so is how they match players by level rather than just age.

Whatever the sport needs — your coach lists it, and every confirmation and reminder email repeats it, with directions to that coach’s park and an add-to-calendar button.

That call belongs to the coach — plenty train through light rain. If your coach calls it off for weather or field closure, the session comes off your tab automatically — no charge — and you can rebook any time they have open.

Yes — once per player, per coach. Coaches on Touchline are independent providers rather than Touchline employees, so the waiver you sign is with the coach who will actually be running the session. It takes one tap in the app before that coach's first session.

Yes. One account, one tab, any number of coaches — a soccer coach on Tuesdays and a basketball coach on Saturdays sit side by side in your schedule. Each coach sets their own rates and confirms their own sessions; each session is still charged only after it happens.